Plastic Shop is your trusted supplier in Singapore, offering quality plastic and packaging products at the best prices for both retail and wholesale customers.
Returns & Refunds Policy
At PlasticShop, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our products and services. This Returns & Refunds Policy explains our guidelines for returning items, requesting refunds, and processing exchanges.
By purchasing from our website plasticshop.sg , you agree to this policy. Please read it carefully before placing an order.
Eligibility for Returns
To ensure a smooth returns process, please make sure your purchase meets the following conditions:
The item must be unused, unwashed, and in its original packaging.
All tags, labels, and accessories must remain intact.
Proof of purchase, such as an invoice or order confirmation, is required.
Returns must be initiated within 30 days from the date of delivery.
Note: Certain items are non-returnable due to hygiene or safety concerns, including:
Perishable or consumable goods
Customized or personalized products
Clearance or final sale items
Non-Returnable and Non-Refundable Items
Some products cannot be returned or refunded. These include, but are not limited to:
Items that are damaged due to improper handling or storage after delivery
Products missing original packaging, accessories, or tags
Gift cards and digital products
Downloadable software or services
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
Send an email to info@essentialsgroup.sg with your order number, clear photos, and a brief description of the issue.
Once verified, we will arrange a replacement, exchange, or full refund, depending on your preference and product availability.
All shipping costs for incorrect or defective items will be covered by us.
How to Request a Return
To make a return hassle-free, follow these steps:
Contact Us
Reach out via email at info@essentialsgroup.sg or our Contact Us page.
Include your order number and reason for return.
Prepare Your Package
Pack the item securely in its original packaging.
Include the invoice or proof of purchase.
Ship the Item
We will provide you with the return address and, if applicable, a prepaid shipping label.
If the return is due to customer preference, return shipping costs are the buyer’s responsibility.
Confirmation and Processing
Once we receive your return, our team will inspect it.
You will receive an email confirming whether your return has been approved or rejected.
Refund Process
Upon approval of your return, we will initiate your refund:
Refund Method: Refunds are processed to your original payment method.
Processing Time: Please allow 7 business days for the refund to reflect in your account.
Partial Refunds: In cases where items are returned in non-original condition, we reserve the right to deduct a restocking fee or issue a partial refund.
Exchanges
If you would like to exchange your item for a different size, color, or variation:
Contact us within 7 days of receiving your order.
Exchanges are subject to product availability.
If the replacement item costs more than the original, you will need to pay the price difference.
We will ship the replacement after we receive and inspect the returned item.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
Check your bank account or payment method again.
Contact your bank or credit card provider — sometimes it takes additional time for funds to appear.
If the issue persists, email us at info@essentialsgroup.sg with your refund reference.
Order Cancellations
You may cancel your order before it has been shipped:
If the order has already been shipped, you will need to initiate a return after receiving it.
Refunds for canceled orders will be processed in full unless the product has already been dispatched.
Shipping Costs for Returns
Our Responsibility: If the product is incorrect, damaged, or defective, we cover all shipping costs.
Customer Responsibility: If you return an item for reasons other than our fault, such as changing your mind, you are responsible for the return shipping fees.
International Returns
For international orders:
Shipping fees, duties, and taxes are non-refundable unless the return is due to our error.
Customers are responsible for ensuring products are shipped securely to avoid damage during transit.
Important Notes
Always initiate returns through our official customer support channels.
Unauthorized returns sent without approval may not be processed.
Refunds may take longer during peak seasons or promotional periods.
Contact Us
If you have any questions regarding our Returns & Refunds Policy or need assistance with a return, please reach out to us:
📍 Address: 2 Gambas Crescent #01-25 Singapore 757044
📧 Email: info@essentialsgroup.sg
📞 Phone: (65) 6931 8800
